Can products be sent back for refund,repairment & replacement?

7 Days Money Back Warranty

(1)If you are not satisfied with our product because it doesn't work, you can send them back to us in 7 days after you receive it for refund, in this case, we don't refund the shipping fees.

(2)If the product works but you don't like it, you can send it back for refund, in this case we will charge 15% restock and handling fee and don't refund the shipping fees.

Three Months Exchange Warranty

If the product doesn't work, you can send them back to us in three month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.

One Year Manufacture Warranty

Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components( For example,the screen of tablet pc cost $30 to $50, the motherboard for tablet pc costs $25 to $35).

Return Fees

No matter for any reason, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately.

Return Notice

(1)Please write a note with your order number or Paypal payment number so that we can find the order details. Thanks. 

(2)If buyer send defective items which are purchased from other sellers, we refused to do any after sales service and will charge handling fee and shipping fee in order to send these items back to you.

How to return?

If you want return the product,you need to connect us for the return instruction,cause we need to make sure of the problem before return. You can email us at our customer support email: tenq@wholesaleonepiece.com, do write the order no and the detailed problem.

If we accept you return the items,please DO write a note in English with your order number or payment ID so that we can find the order details. 

Thanks.